Friendliness and competence
"An outstanding customer experience consists in selling products and services that work while being friendly to customers. It's that simple." This is how customer service expert Shep Hyken sums up our claim.
If you have any questions about products, your order and/or our services, our customer service team is here for you Monday to Friday, from 8 a.m. to 8 p.m.
Contact
Our colleagues from customer service can help you by both phone and email. Incoming messages or phone calls are forwarded to our "native speakers" for this purpose, depending on the language. The branch office support occupies a special department. Overflowing calls that cannot be accepted in the branch are automatically put through to specialist colleagues.
Complete wheel and rim inspection
Our complete wheel and rim inspection is a special service as part of the order process. Every order is checked by our allocation team on the basis of the expert assessment to see if it is feasible, if there are any requirements, and if any fasteners are needed. If conversion work is necessary, the customer will be informed and, on request, a suitable alternative will be offered that matches the vehicle perfectly.
This service is free of charge with us and, of course, also includes the dispatch of the vehicle type approval or the expert assessment by email.
Customer satisfaction
We are happy to receive every complaint! That may sound strange at first – but it gives us the chance to reflect and permanently improve in the long term. So, do not hesitate to contact us! We will always find a solution!